Are your services available on weekends?
-Unfortunately, we do not operate on weekends. However, we do accept text messages and aim to respond within 24 hours. Our regular business hours are Monday-Friday 8 am-5 pm. You can still schedule your cleaning service during the week right here on our website and enjoy a spotless home on your days off.
Do I need to be home during the cleaning service?
-No, you do not need to be home during the cleaning service. Many of our clients prefer to give us access to their homes while they are away, so they can come back to a spotless house. However, if you do choose to stay home, we are happy to work around you and your schedule.
Our policy is to ensure the safety and security of your home at all times. All of our cleaning professionals are carefully screened and thoroughly trained to provide exceptional service.
If you have any concerns or questions about our policies, please feel free to contact us. We are always happy to address any issues and provide you with the best possible service.
What supplies are needed for the cleaning service?
-No supplies are needed! We come equipped with all the necessary cleaning supplies and equipment to get the job done right. Our team of experienced cleaners only uses top-quality cleaning products that are safe for you, your family, and your home. So sit back, relax, and let us take care of the cleaning for you
What about my pets during my cleaning?
-We love pets just as much as you do! We understand that your furry friends are a part of your family, which is why we take extra care when cleaning your home. We ask that you let us know about any pets you have before your cleaning appointment so we can make any necessary accommodations.
If your pet is comfortable with new people, we will make sure to introduce ourselves and give them some extra attention. If your pet is wary of strangers, we can work with you to find a safe and comfortable place for them to stay while we clean.
Please note that we are not responsible for any pets that escape during our cleaning, so we ask that you keep them in a safe and secure location during our visit. If you have any other concerns regarding your pets during your cleaning, please don't hesitate to ask.
How can I schedule recurring cleaning services with The Urban Broom?
-Scheduling recurring cleaning services is easy and hassle-free. Simply contact us and let us know the frequency of the cleaning services you require, whether it's weekly, bi-weekly, or monthly. Our team will work with you to find a schedule that suits your needs and preferences. We'll also provide you with a customized cleaning plan that outlines the specific tasks we'll perform during each visit. With The Urban Broom, you can rest assured that your home will be sparkling clean and well-maintained regularly.
What payment options does The Urban Broom accept?
-We understand that our clients prefer flexibility when it comes to payments. That's why we offer various payment options to suit your needs. We accept major credit cards and debit cards. If you have any questions about our payment options, please feel free to contact us.
What do I need to prepare before the cleaning service?
-Before the cleaning service, there are a few things that you can do to ensure that our team of professional cleaners can provide the best possible service. Here are some suggestions:
1. Clear any clutter: Please make sure that any toys, clothes, or other items are picked up and put away. This will allow our team to focus on cleaning and not on picking up items.
2. Secure pets: If you have pets, please ensure they are secured in a safe area. This will keep them from getting underfoot and will also prevent them from getting out if the front door is opened.
3. Provide access: Please make sure that our team has access to your home. If you have a security system, please provide us with the code. If you have a gate, please make sure it is unlocked.
By following these simple steps, you can help us provide the best possible cleaning service. If you have any questions or concerns, please don't hesitate to contact us.
How long will the cleaning take?
-The duration of the cleaning service will depend on the size and condition of your home. Our team of professional cleaners will work efficiently to ensure that your home is spotless within the time frame agreed upon during the booking process. We understand that you have a busy schedule, which is why we strive to complete our cleaning services promptly without compromising the quality of our work. If you have any specific requirements or concerns about the duration of the cleaning service, feel free to contact us and we will do our best to accommodate your needs.
